Terms of Service

By engaging Lush Consulting for services, you agree to the following terms. Please read them carefully before booking.

Last updated: May 11, 2026

Consultation & Booking

To get started, complete our business questionnaire so we can learn about your goals and where you are in your business. After reviewing your responses, we'll reach out to let you know if we're a good fit. If so, we'll schedule a complimentary 30-minute discovery call.

Following the call, you'll receive a custom proposal outlining the scope, investment, and timeline. Once the proposal is approved and a signed contract and deposit are received, we'll schedule your strategy call and officially kick things off.

Payment & Late Fees

A 50% deposit is required before any work begins. The remaining balance is due according to the terms outlined in your contract. Payments not received within seven days of the due date will incur a 1.5% daily late fee on the outstanding balance.

All payments are processed through HoneyBook. By engaging our services you agree to the payment terms outlined in your contract.

Cancellations & Rescheduling

If you need to cancel or reschedule, a minimum of 30 days' written notice is required. Deposits are non-refundable. If Lush Consulting needs to cancel for any reason, you will receive either a full refund of your deposit or the option to reschedule — your choice.

Confidentiality

Both parties agree to keep all business-related information strictly confidential. This includes but is not limited to project details, strategies, client lists, pricing, and any proprietary business information shared during the course of working together. This obligation continues after the project concludes.

Intellectual Property

Upon receipt of final payment, clients receive full usage rights to all final deliverables created specifically for their project. Lush Consulting retains the right to display completed work in our portfolio and marketing materials unless you request otherwise in writing. Any frameworks, templates, or methodologies developed by Lush Consulting remain our intellectual property and are not transferred as part of the engagement.

Limit of Liability

Lush Consulting's total liability for any claim arising from services provided is limited to the total amount paid for the specific project in question. We are not liable for indirect, incidental, or consequential damages of any kind.

Governing Law

These Terms of Service are governed by the laws of the State of Tennessee. Any disputes arising from this agreement will be handled in accordance with Tennessee state law.

Updates to These Terms

We reserve the right to update these terms at any time. Changes will be reflected on this page with a revised date. Continued use of our services following any update constitutes acceptance of the revised terms.